Protection of Personal Information Act (POPIA) Compliance. Oupa Jêm is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013.
What we collect: Name, contact details, delivery address, and order history.
Why we collect it: To process orders, arrange delivery, and provide customer support.
How we protect it: Data is stored securely and never sold to third parties. Payment processing is handled by Yoco; we do not store your card details.
Your rights: You may request access to, correction of, or deletion of your personal data by emailing info@oupajam.co.za.
Retention: We retain order records for 5 years for tax and legal purposes.
Terms & Conditions
1. Orders & Payment — All orders are subject to availability. Payment is processed securely via Yoco. Prices include VAT unless otherwise stated.
2. Delivery — Pudo locker delivery is available nationwide. Collection is free from 17 Primula Avenue, Durbanville by appointment. Delivery times are estimates only.
3. Returns & Refunds — Due to the perishable nature of food products, we do not accept returns unless the product arrives damaged or incorrect. Notify us within 24 hours of delivery with photographic evidence.
4. Cancellations — Orders may be cancelled before dispatch. Once dispatched, cancellation is not possible.
5. Governing Law — These terms are governed by the laws of the Republic of South Africa.
Privacy Policy
Cookie Policy — This website uses essential cookies only to maintain your shopping cart and session. No tracking or marketing cookies are used without your consent.
Third Parties — We use Yoco for payment processing and Pudo for delivery logistics. Their respective privacy policies apply to data processed through those services.
Contact — For all privacy-related queries, contact info@oupajam.co.za.
Disclaimers
Product Information — Product images are indicative. Actual jars may vary slightly in appearance. All preserves are handmade; natural colour variation and settling are normal.
Allergens — Our products are manufactured in a home kitchen where nuts, wheat, dairy, and other allergens may be present. We cannot guarantee allergen-free products.
Storage — Refrigerate after opening. Consume within 6 months of opening. Unopened jars have a shelf life of 24 months from the production date printed on the label.
Website Accuracy — Information is provided in good faith. We reserve the right to correct errors and update content without notice.